TY - JOUR ID - 696997 TI - Feedback of Patients Regarding Orthodontic Treatment During the COVID-19 Pandemic on Twitter: a Qualitative Study JO - Iranian Journal of Orthodontics JA - IJO LA - en SN - 1735-5087 AU - Farzan, Arash AU - Farrokhi, Niki AU - Mansori, Kamyar AD - Department of Orthodontics, School of Dentistry, Zanjan University of Medical Sciences, Zanjan, Iran AD - DDS, Private Practice, Tehran, Iran AD - Department of Epidemiology and Biostatistics, School of Medicine, Zanjan University of Medical Sciences, Zanjan, Iran Y1 - 2022 PY - 2022 VL - 17 IS - 2 SP - 1 EP - 9 KW - Behavioral Science KW - COVID-19 KW - Orthodontics KW - Practice Management DO - 10.22034/ijo.2022.554379.1068 N2 - Aim: This study aimed to assess the feedback of patients regarding orthodontic treatment during the coronavirus pandemic of 2019 (COVID-19).Methods: In this observational study, keywords related to orthodontic treatment along with either “corona” or “COVID” were searched in Twitter during a two-month period from 2 October 2020 to 12 October 2021. The retrieved tweets were categorized into five themes of pain, getting braces, limitations due to COVID-19, seeking information, and delayed treatment based on content, and were then manually categorized into three groups of positive, neutral, and negative tweets. Next, a coding system was designed by the software MAXQDA, and the tweets were coded. Data were analyzed by the analysis feature of MAXQDA.Results: Of a total of 424 tweets retrieved, 95 were excluded. The majority of the tweets were about limitations due to COVID-19 (n=156) and were negative (n=213). Also, the majority of the tweets were posted by female users (67.5%). The most common reason for the negative tweets of patients was delayed treatment (43.9%). Also, poor performance of orthodontic clinics and orthodontists with regard to informing and reassuring the patients about protective measures was another reason for the negative tweets of patients (12.5%).Conclusion: Delayed treatment was the most common cause of patient dissatisfaction followed by poor awareness and reassurance of patients regarding adherence to the preventive measures and hygienic protocols during the COVID-19 pandemic.  UR - https://www.ijorth.com/article_696997.html L1 - https://www.ijorth.com/article_696997_23315d791102ff88d18dda68f81ba8f0.pdf ER -